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How IBT’s RIM Services Can Help Improve Business Processes and Boost Business Efficiency

IBT’s RIM Services ensure the great performance and accessibility of your critical business services, by fully running the resources your business relies on.

The Business Challenge

The fast-evolving requirements of your business for new services and changing processes, new governance and compliance obligations, better and more transparent cost control make powerful IT adaptation and optimization a decisive component of your strategy. Your business’s success is reliant on the flexibility, stability, and adaptability of your IT infrastructure. Complex and often inconstant, the task of controlling IT is made even more challenging by IT infrastructures that are independent, located at various sites, constantly unfolding and demanding specialized facilities.

The business challenge for every company is how to support your core business and mission-critical processes, and at the same time, leverage the advanced technological innovations to revolutionize your business, while reducing costs. This is where the IBT’s RIM Services can support your organization to succeed with a swifter Return on Investment (ROI) and cheaper Total Cost of Ownership (TCO).

Remote Infrastructure Management Services

Remote Infrastructure Management Services, generally referred to as RIM, describe the IBT’s Infrastructure Management Services that are delivered to our clients using sound methods to connect to their business settings. These can be provided on equipment owned by the client or on equipment leased from IBT and are rendered remotely through the IBT’s ITIL designed Secure Operations Center (SOC). Our RIM services include monitoring, management, control and optimization of your IT infrastructure from an on-shore, near- shore, or remote area at the IBT’s Global Delivery Centers located worldwide.

Remote Infrastructure Management Sets

The tried and tested IBT processes and procedures ensure excellent service delivery to our clients based on industry best practices and international standards. IBT renders this as a global service while still maintaining the local nuances that enable us to customize our services to fit the novel needs of our clients.

Our RIM Services are packaged as follows:

  1. Managed User Experiencerim-edit-ads02
  2. Managed Desktop
  3. Managed Network
  4. Managed Applicationrim-edit-ads01
  5. Managed Server
  6. Managed Database
  7. Managed Storage
  8. Managed Backup
  9. Managed Security
  10. Managed Virtualization


  • Highest flexibility with selective outsourcing
  • Swift delivery with automated and standard components
  • Economies of scale with specialized infrastructure services
  • Enhanced business service delivery
  • Boost ROI and lower IT management and administration costs
  • Access high-demand IT talents and leverage global best practices
  • Direct on activities straight related to your core business

Maximum Flexibility with Selective Outsourcing

Composed to meet IT governance and compliance obligations, IBT RIM Services enable you to selectively retain control and outsource IT responsibilities where it contributes the most business value to your individual situation. Mutually, we’ll devise a modular and custom solution that suits your present and projected IT infrastructure, scaling up or down as your conditions change.

Swift Delivery with Automated and Standardized Components

Even with the great degree of adaptability, some components of the IBT RIM Services are automated and standardized, enabling quick delivery, employing proven off-the-shelf tools and products from our reliable tech-partnerships. Our delivery model supports efficiency to satisfy your business needs with reduction of operational risks.

Acclimate to Business Demands Leveraging Global Abilities

IBT RIM Services offer an outsourcing partnership strategy that empowers you to leverage the economies of scale reaped from partnering with a global provider of specialized infrastructure services ensuring that your business goals are met.

Enhanced Business Service Delivery

rim-monitoring-ads-doneMaintaining internal Operational Level Agreements (OLAs) is a complicated and laborious task for most businesses. With IBT RIM Services, we pledge service levels to our clients, by setting critical Key Performance Indicators.

Boost ROI and Lower IT Management and Administration Costs

IBT RIM Services are based on a shared service model which expedites rapid response to growing resource requirements and also enables us to cut costs by leveraging resource escalations across a more extensive customer base.

Access High-Demand IT Talents and Global Best Practices

Appointing and maintaining in-demand IT talents have proven to be a challenging task for many organizations. IBT is able to leverage its global abilities and reach to interest, retain and develop these resources using our global intellectual assets.

Direct on Activities Straight Related to Your Core Business

Organizations in today’s marketplace favor to consume less time on support systems and more time with their clients, centering on their core business. IBT RIM Services enable your organization to direct on your core business and not on your IT.

IBT Differentiators – The RIM Service Experience

IBT has far-reaching experience rendering RIM services – from delivery centers across the globe to diverse industry verticals as well as to clients of different sizes. Our tried and tested remote support service techniques ensure excellent service delivery to our clients based on industry best practices and international standards. IBT presents this service of global standards while still maintaining the local nuances that enable us to customize our services to satisfy the individual needs of our local and regional clients.

Service Elements and Service Categories

The RIM Service Elements feature the individual service components that contain our various RIM Services. Our RIM Services Elements are characterized as follows:

Monitor – Services that passively expose and/or record specific situations in IT systems and alert/report on those situations based on pre-described responses for our clients.

Manage- Services that involve standard administrative functions, configuration management, incident and problem management and change and patch management.

Our RIM Service Elements along with our RIM Service Categories let you decide the best service depending on your requirements. Our elastic services model ensures that you acquire the appropriate service according to your specific required service levels.


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