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Remote IT Infrastructure Management Service Provider Dubai, Abu Dhabi, UAE

Remote IT infrastructure management are ideal for businesses that require their systems and applications to be efficient and accessible 24 hours a day, seven days a week. With modern economic conditions, budgets continue to be strained while needs and complexities are rising exponentially. At IBT, we understand this and apply best industry practices across our global organization to ensure our clients profit from an accelerated speed of adoption. We deliver comprehensive IT management services by merging our paramount technical expertise with in-depth industry experience, thanks to our highly qualified specialists. More importantly, with remote IT infrastructure, the team has worked with 1000+ client’s and helped them streamline processes, lower costs, and improve their competitive advantage.

Reducing expenditure on IT is key to global competitiveness. You can significantly reduce IT costs while gaining quicker and more versatile services by using remote IT infrastructure. It also has a number of advantages over traditional infrastructure management strategies, such as process improvements, active, more adaptable service, a lower risk of IT failure, and a 30% reduction in operating costs.

Through remote IT infrastructure, you can dramatically reduce IT expenditures and gain faster and more flexible services. Moreover, it offers many gains over conventional infrastructure management solutions, including process enhancements, active, more adaptable service, lower chance of IT failure, and a 30% decline in operational costs. To learn more about our remote infrastructure IT management services in Dubai, reach out to us today!

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IBT’s Remote Infrastructure Management Approach

IBT’s remote infrastructure management service is directed by a framework that performs proactive monitoring, management, and support, alongside a comprehensive analysis of your infrastructure to ensure prompt, absolute and efficient resolution of issues identified through Enterprise-class end-to-end event, incident, issue, change, performance, capacity, and accessibility management.
The framework is underpinned by first to third line able and certified technology masters, implemented across three different levels of service (MONITOR, ANALYSE, MANAGE), with each meeting industry-recognized certifications and processes.
This 24/7 proactive assistance is delivered through IBT’s SOC (SECURE OPERATIONS CENTRE) and Help Desk Services, including a single management portal rendering full visibility of the client’s infrastructure in one centralized view. The service is based on many market-leading toolsets that enhance availability, performance, and quality of delivery for applications, servers, storage, networks, virtualization technologies, cloud and data centers.

What We Do

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  • TECHNOLOGY CONSULTING
  • DETERMINING CAPACITY REQUIREMENTS
  • VIRUS PROTECTION
  • MONITORING AND ANALYSIS
  • SUPPORT INFRASTRUCTURE OPERATIONS
  • DATABASE ADMINISTRATION
  • LOAD BALANCING SERVICES
  • SIMPLIFYING INFRASTRUCTURE MANAGEMENT
  • INTEGRITY AND SAFETY
  • IT ASSET MANAGEMENT
  • CONFIGURATION AND RELEASE MANAGEMENT
  • ANTI-SPAM AND EMAIL SECURITY
  • SECURITY AND NETWORKING SOLUTIONS
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Key Service Components

LEVEL 1 - MONITOR: Checking across the infrastructure
  • Event Management
  • Escalation Management
Level 2 - ANALYSE: Analyzing data accumulated and make proposals
Monitor, plus:
  • Capacity Management
  • Reporting Services
  • Continual Service Improvement
Level 3 - MANAGE: Taking full control and ensuring progression of service
Analyze, plus:
  • Incident Management
  • Problem Management (correlated with Call Home)
  • Change Management  Performance Management
  • Service Requests
Level 4 - COMPLETE: On-site resource and liaison to IBT Services
Manage, plus:
  • Dedicated Onsite Resource
  • First port of call for issues
KEY SERVICE COMPONENTS

COMPUTE

Monitoring, management, support and organization of the Compute layer (both dedicated and virtualized resources). Proactive Event notification of component and service utilization, Incident and Problem Management of VM failure, through to Change request to manage the process for installing further hosts.

STORAGE

Remote monitoring, analysis, and management of storage arrays and systems, with linked replication services. Event and Escalation Management on all potential threshold breaches with Performance & Capacity Management of storage platforms through to Service Requests to create LUN, storage groups & disk pools. It also includes thorough analysis down to storage processor level.

NETWORK

Monitoring of core switches, routers, and SAN fabric. It also includes Configuration management, performance metrics, alerting, and escalation of all network components over IT infrastructure.

BACKUP

Full Incident Lifecycle Management of backup success, failures, job re-runs, used capacity, usable capacity, expected capacity. Complete backup & recovery services required to ensure data security and adherence to regulatory requirements, whether through the traditional tape, virtual tape libraries, cloning services or migration to Cloud-enabled solutions.

SECURITY

Support, monitor, and manage a variety of security services, directed on ensuring functionality and integrity of products underpinning the business infrastructure and presenting vital links between sites.

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How Are We Different

  • Transparent and flexible contracts with utility-based pricing that arranges business needs with costs
  • Integrated governance and service management, providing process maturity excellence and business-and-IT alignment
  • A shift-left strategy for more substantial proactive intervention
  • A vendor-neutral look

Why IBT for Remote IT Infrastructure Management

Economies of Scale with Specialized Infrastructure Services

Our remote IT Infrastructure management services extend an outsourcing partnership strategy that empowers you to benefit from the economies of scale we present as a global provider of specialized infrastructure services. Based on a proven, scalable, and adaptable managed service framework, IBT RIM services ensure that your IT and business goals are fitted.

Maximum Flexibility with Selective Outsourcing

Composed to meet IT governance and compliance obligations, IBT’s remote IT infrastructure service enables you to selectively retain control and outsource IT responsibilities where it contributes the most business value to your individual situation. Mutually, we’ll devise a modular and custom solution that suits your present and projected IT infrastructure, scaling up or down as your conditions change.

Swift Delivery with Automated and Standardized Components

Even with a great degree of adaptability, some components of the IBT RIM Services are automated and standardized, enabling quick delivery, employing proven off-the-shelf tools and products from our reliable tech partnerships. Our delivery model supports efficiency to satisfy your business needs with the reduction of operational risks.

IBT’s RIM is a Step Ahead

IBT’s RIM is a scalable industrialized and cost-effective IT infrastructure management solution devised to suffice your priorities of innovating within budgets while ensuring business progression at the highest defined service levels.

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