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REMOTE INFRASTRUCTURE MANAGEMENT SERVICES COMPANY IN DUBAI & ABU DHABI, UAE

Businesses require their IT infrastructure and applications to be efficient and accessible 24 hours a day, seven days a week. With modern economic conditions, budgets continue to be strained while needs and complexities are rising exponentially.

At IBT, we apply industry best practices across our global organization to ensure our clients profit from an accelerated speed of adoption.

RIM offers many gains over conventional infrastructure management solutions, including process enhancements, active, more adaptable service, lower chance of IT failure, and a 30% decline in operational costs.

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THE IBT APPROACH

IBT’s remote infrastructure management service is directed by a framework that performs proactive monitoring, management, and support, alongside a comprehensive analysis of your infrastructure to ensure prompt, absolute and efficient resolution of issues identified through Enterprise-class end-to-end event, incident, issue, change, performance, capacity and accessibility management.

The framework is underpinned by first to third line able and certified technology masters, implemented across three different levels of service (MONITOR, ANALYSE, MANAGE) with each meeting industry-recognized certifications and processes.

This 24×7 proactive assistance is delivered through IBT’s SOC (SECURE OPERATIONS CENTRE) and Help Desk Services including a single management portal rendering full visibility of the client’s infrastructure in one centralized view. The service is based on many market-leading toolsets that enhance availability, performance, and quality of delivery for applications, servers, storage, networks, virtualization technologies, cloud and data centers.

WHAT WE DO

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  • TECHNOLOGY CONSULTING
  • DETERMINING CAPACITY REQUIREMENTS
  • VIRUS PROTECTION
  • MONITORING AND ANALYSIS
  • SUPPORT INFRASTRUCTURE OPERATIONS
  • DATABASE ADMINISTRATION
  • LOAD BALANCING SERVICES
  • SIMPLIFYING INFRASTRUCTURE MANAGEMENT
  • INTEGRITY AND SAFETY
  • IT ASSET MANAGEMENT
  • CONFIGURATION AND RELEASE MANAGEMENT
  • ANTI-SPAM AND EMAIL SECURITY
  • SECURITY AND NETWORKING SOLUTIONS
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KEY SERVICE LEVELS

LEVEL 1 - MONITOR: Checking across the infrastructure
  • Event Management
  • Escalation Management
Level 2 - ANALYSE: Analyzing data accumulated and make proposals
Monitor, plus:
  • Capacity Management
  • Reporting Services
  • Continual Service Improvement
Level 3 - MANAGE: Taking full control and ensuring progression of service
Analyze, plus:
  • Incident Management
  • Problem Management (correlated with Call Home)
  • Change Management  Performance Management
  • Service Requests
Level 4 - COMPLETE: On-site resource and liaison to IBT Services
Manage, plus:
  • Dedicated Onsite Resource
  • First port of call for issues
KEY SERVICE COMPONENTS

COMPUTE

Monitoring, management, support and optimization of the Compute layer (both dedicated and virtualized resources). Proactive Event notification of component and service utilization, Incident and Problem Management of VM failure, through to Change request to manage the process for installing further hosts.

STORAGE

Remote monitoring, analysis, and management of storage arrays and systems, with linked replication services. Event and Escalation Management on all potential threshold breaches with Performance & Capacity Management of storage platforms through to Service Requests for the creation of LUN, storage groups & disk pools. Also includes thorough analysis down to storage processor level.

NETWORK

Monitoring of core switches, routers, and SAN fabric. Also includes Configuration management, performance metrics, alerting and escalation of all network components over IT infrastructure.

BACKUP

Full Incident Lifecycle Management of backup success, failures, job re-runs, used capacity, usable capacity, expected capacity. Complete backup & recovery services required to ensure data security and adherence to regulatory requirements, whether, through the traditional tape, virtual tape libraries, cloning services or migration to Cloud enabled solutions.

SECURITY

Support, monitoring, and management of a variety of security services, directed on ensuring functionality and integrity of products that underpin the business infrastructure and present vital links between sites.

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How Are We Different

  • Transparent and flexible contracts with utility-based pricing that arranges business needs with costs
  • Integrated governance and service management, providing process maturity excellence and business-and-IT alignment
  • A shift-left strategy for more substantial proactive intervention
  • A vendor-neutral outlook

Why IBT
Economies of Scale with Specialized Infrastructure Services

IBT RIM Services extends an outsourcing partnership strategy that empowers you to benefit from the economies of scale we present as a global provider of specialized infrastructure services. Based on a proven, scalable, and adaptable managed service framework, IBT RIM Services ensure that your IT and business goals are fitted.

Maximum Flexibility with Selective Outsourcing

Composed to meet IT governance and compliance obligations, IBT RIM Services enable you to selectively retain control and outsource IT responsibilities where it contributes the most business value to your individual situation. Mutually, we’ll devise a modular and custom solution that suits your present and projected IT infrastructure, scaling up or down as your conditions change.

Swift Delivery with Automated and Standardized Components

Even with the great degree of adaptability, some components of the IBT RIM Services are automated and standardized, enabling quick delivery, employing proven off-the-shelf tools and products from our reliable tech-partnerships. Our delivery model supports efficiency to satisfy your business needs with reduction of operational risks.

IBT’s RIM is a Step Ahead

IBT’s RIM is a scalable, industrialized and cost-effective IT infrastructure management solution, devised to suffice your priorities of innovating within budgets while ensuring business progression at the highest defined service levels.

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