Outsource IT Support Service in Dubai, UAE!
With IBT, a leading IT support outsourcing company in Dubai, UAE, getting high-quality IT support assistance from certified and highly vetted professionals is easier than ever!
Connect with IBT’s expert IT support team, equipped with the technical expertise and industry-specific knowledge to tackle unique outsourced IT support challenges “24/7, 365 Days.”
Brands That Trusts IBT!
Reliable and Scalable Business Managed IT Support Services in Dubai
At IBT, a UAE-based IT support company, we provide end-to-end IT support outsourcing services for various business types in Dubai and across the UAE.
With 15 years of experience and 500+ professionals on board, we have completed over 1,000 projects for Fortune 500/ 1000 companies. Our scalable solution ensures your IT infrastructure works seamlessly and efficiently, letting your core business take off!
IT Helpdesk
Our IT helpdesk ensures speedy problem resolution day and night for all your technical issues. Whether desktop support, network troubleshooting, or any other critical operations, our experienced L1 to L3 support teams ensure minimum downtime and maximum business productivity with helpdesk services for IT support in Dubai and the UAE.
IT Outsourcing
Smoothen your IT operations with wholesome IT infrastructure management comprising server configuration, server maintenance, preventive maintenance, software updates, and cybersecurity-related services. Our team works as an extended arm of your team by providing need-based, cost-effective solutions.
IT Audit & Consulting
IBT provides strategic IT audits/consulting recommendations that align with your business objectives while assuring compliance and optimal performance. IBT has completed 1,000+ system audits for Fortune 500/1000 companies, such as Burger King, the Government of Dubai, Audi, Ford, HSBC, and others.
IT Support Outsourcing
IBT’s IT support outsourcing services in Dubai involve hardware and software updates, network maintenance, and system monitoring. With our efficient ticketing system, we strive to ensure your IT infrastructure runs optimally with onsite support to fuel business growth in the competitive UAE market.
Remote Infrastructure
Our remote IT infrastructure management services ensure 24/7 monitoring & maintenance of your IT systems. We proactively detect any probable issues, optimize performance, & provide security on your network, all with significantly reduced operational costs.
Remote IT Support
Get seamless IT support through our efficient ticketing system and remote access tools, which help diagnose and resolve issues much faster. We help minimize disruptions to your typical day-to-day workflows. With us, enjoy immediate expert support without waiting for on-site visits.
A Commitment for Excellence from Jai Mulani - CEO @ IBT
We specialize in delivering tailored IT support solutions that drive your business forward. With our dedicated team and innovative technologies, we ensure seamless operations and exceptional service. Partner with us to elevate your IT experience and achieve your goals efficiently!
IBT’s L1 to L3 IT Support Services & IT Solutions
With tiered IT support outsourcing services, IBT organizes issues so that no issue goes unnoticed or unresolved. A multi-tier L1 to L3 support structure covers all your IT needs, from simple troubleshooting to complex problem resolution.
L1 Support
The support team L1 deals with the preliminary contact with customers for common issues and undertakes elementary troubleshooting. They can handle password resets, software installation, printer issue fixing, structured cabling, and other common day-to-day IT challenges usually faced by businesses in Dubai and the UAE.
L2 Support
L2's support team handles higher-level issues that require profound technical experience and knowledge. This involves network configuration, incident management, higher-level software troubleshooting, CCTV and Biometrics Installation and Fixing, and system optimizations. The team works with L1 to enable a smooth escalation, root cause analysis, and problem resolution.
L3 Support
Our L3 support team consists of expert-level technicians who deal with cybersecurity services. They offer data backup solutions, network security, compliance management, disaster recovery, and the ITIL (information technology infrastructure library). Their support goes to resolving even the most demanding IT problems in a trice.
Award Winning IT Support Services Dubai & UAE
Customers trust us to give them proactive IT support services dubai that allows our clients to focus on their core business while we keep the system working. We support them in their day-to-day technology requirements and keep their networks secure. When they lose data, we recover it. When technology stops working, we resolve it. When IT breaks, we fix it. In short, we provide the best IT support services company available in Dubai, Abu Dhabi, UAE.
IT AMC Services in Dubai, UAE
Maintenance of your business operations is as important as initiating and planning for a business. While having a plan to maintain operations regularly doesn’t just lead you to success, they also make you grow better with great consistency. If you are someone who wants to enhance your business then subscribing for an annual maintenance contract service is the way out. We, at IBT, make your job easier with our IT support services Dubai.
Annual Maintenance, AMC, is core to all IT-Serve Services. However much IT Support is tailor-made, however many reports our client receives, IBT has to respond and resolve essential onsite and remote managed IT support services. When Technology does not work you need it fixed RIGHT NOW. IBT understands this and our engineers, helpdesk, logistics and management have only one crucial task and get it working quickly and efficiently.
IBT provides your business with a range of enterprise ICT and Cloud solutions. Whether it is dealing with passive components such as structured cabling or to new developments in cloud solutions we deliver the right enterprise technology solutions. From all the technical support, IT support services companies you need for your business such as Wi-Fi Network and Security, storage solutions, virtualization, security, and disaster recovery solutions will be met by our highly trained team of IT professionals who understand how IT and business intersect. Businesses use our enterprise ICT and Cloud Solutions to take them to the next level helping them stay competitive, stay protected, and ahead in performance. With more than one decade of domain experience and 24/7 IT support we know we deliver the best managed IT support services for your business.
Data backup and disaster recovery
To ensure your IT systems and data are recoverable in the event of a disaster
IT procurement
To help you procure the right hardware and software for your unique needs, budget, and requirements
Onsite & remote managed IT supports
To resolve IT issues and address questions and/or concerns in a timely and efficient manner
Comprehensive network security
To protect your network, and your business, against emerging security threats, such as malware and viruses
Why Choose IBT as IT Support Outsourcing Partner?
IBT is one of the leading companies offering IT support in Dubai and the UAE. Rest assured, excellence is guaranteed from ground zero with us due to our state-of-the-art technical expertise and customer-oriented attitude. We render unparalleled IT support services in the UAE and Dubai that meet the unique business needs of the region.
99% up-time guarantee
99% uptime guarantee to ensure that your operations run smoothly and experience minimal downtime.
Certified IT professionals
Best practices in IT to provide state-of-the-art solutions and support for all your IT needs in Dubai, UAE.
Pro-Active IT Support
IBT's IT Support experts in Dubai. UAE, frequent monitors your IT infrastructure' to reduce downtime and enhance performance.
Cost-Effective Services
Enterprise-level IT support in Dubai in an outsourcing capacity without the added costs of maintaining an in-house team.
IT Support FAQs by IBT!
IT support covers many services, such as care, optimization, and troubleshooting of an organization’s technological setup. This encompasses everything from hardware and software management to technical end-user support, network security, and the implementation of IT strategies. Here at IBT, our IT support services in Dubai and the UAE range from day-to-day troubleshooting to long-term IT strategy planning.
IT support in Dubai and the UAE is multilayered; thus, it comprehensively covers all your IT needs. Here’s what we offer:
- 24/7 helpdesk support
- remote troubleshooting, and
- on-site assistance when needed.
Our advanced monitoring tools help proactively identify and fix the root cause before it affects your business. Other services we offer include an IT annual maintenance contract, network maintenance, software updates, and server maintenance to address technology needs that align with business goals.
The IT support desk or helpdesk is a single contact point between an organization for incident management and problem resolution. The IBT support desk provides services for hardware support, preventive maintenance, software updates, real-time technical support, and escalating specific problems to various specialized teams. It is supposed to be the core or central point for IT incident management to resolve issues and restore operations quickly in the slightest disturbance to your organization’s tasks inside Dubai and the UAE.
Level 1, Level 2, and Level 3 are different tiers in IT support. The levels deal with problems by increasing the scale of difficulty. First-level support, or level one, includes elementary problems users face, initiating contact, solving general issues, and carrying out fundamental troubleshooting. In contrast to level one, L2, or level two support, complex problems require more than general information, and deeply technical information is needed.
L3 or Level 3 is the highest level of support, requiring expertise in cybersecurity services and network security to resolve complex and critical IT issues, including backup and disaster recovery solutions.
For several reasons, big corporations work with IBT to provide IT support in Dubai and the UAE.
- Rich experience: An extended performance record with Fortune 500 and 1000 companies and our comprehensive service offering make us a dependable choice.
- Solutions that scale: Our solutions are scalable to handle the complexities of large organizations. Our proactive approach toward IT management and knowledge of state-of-the-art technologies will keep our corporate clients ahead in their respective fields.
3. Affordable solutions: We believe in service delivery standards but with cost-effective pricing to ensure that partnering with us adds value to businesses looking to optimize their IT operations.
IBT is based at Al Shafar Tower 1, 1901 – 1908, Barsha Heights, P.O. Box – 124382, Dubai – United Arab Emirates, and across the Middle East with local presence in Abu Dhabi, UAE, Doha, Qatar & Riyadh, Saudi Arabia. We are open 24 hours, helping businesses around the clock globally and for Middle East(UAE, Qatar & Saudi) based businesses. However, we recommend scheduling a prior call with us before the in-person meeting by emailing info@ibtevolve.com. This would ensure you don’t face the consequences of unavailability to discuss your IT needs in person and get started how you like.
Let's Discuss your IT Support Needs!
Connect with IBT’s IT Professionals
GLOBAL & REGIONAL BRANDS THAT TRUST IBT
