IT Help Desk Outsourcing Support and Services Dubai, UAE
Our IT help desk solutions allow you and your employees to be home in time for dinner by providing various layers and levels of support during working hours, after hours, as well as 24×7 coverage. Your patrons receive expert assistance from our 300+ accredited Help desk practitioners as a genetic extension of your team while you celebrate birthdays, vacations, and weekends. If you seek IT help desk services, feel free to reach out to us.
Benefits of IT Help Desk Outsourcing
Submit a Helpdesk Ticket
About Our IT Help Desk Solutions
Client retention is our primary goal. IBT provides IT help desk solutions by observing each call to ensure your patrons receive the level of support and care they expect. We know that your firm has strived diligently to forge a partnership with your customer. You can rest assured knowing that your support requirements are in the hands of experienced certified masters.
- Incident and service request administration while practicing proper categorization and prioritization codes.
- Through our IT help desk outsourcing service, you receive assistance for computers, laptops, mobile and network devices, servers, storage, and more.
- Support for MAC, Windows, and Linux operating systems.
- IT help desk solutions includes providing resolution of incidents and service requests as swiftly as possible.
- Escalation of incidents and service requests that cannot be settled within accepted timelines.
- Service asset and configuration management, knowledge management, and change management.
- Web-enabled customer portal to generate new service tickets and watch the status of existing requests and incidents.
- IT help desk outsourcing service provides monthly performance reporting outlining all service exercises, response times, and SLA compliance.
Our Semantic Approach to IT Helpdesk Support
All IBT tickets are tracked and observed for stringent adherence to contract service level agreements (SLA). IBT’s SLAs specify response time requirements for recorded issues as well as escalation timeframes based on preference levels. IBT, a reputable IT help desk outsourcing company, provides absolute transparency to its clients, empowering them to access their customer portal to inspect their tickets’ status at any point in time.
Adopt digital and advance your customer service delivery to distinguish yourself in the business. Our IT helpdesk outsourcing services present you with the right blend of people, processes, technology, and IT help desk solutions to promote your business goals.
We evolve and support your contact center to deliver an outstanding customer experience. We take charge of the design, build, and conduct of your customer experience solutions so you can converge on your core business.