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B2B Telemarketing Lead Generation Company in Dubai & Abu Dhabi, UAE

Telemarketing is a tried and tested way to reach your target audience and generate leads. The concept of telemarketing can be divided into: Inbound and outbound calls. In outbound sales the tele-operators would call the prospects, whereas in inbound sales the interested clients call on your sales number. IBT being in the league of top telemarketing lead generation companies in Dubai, offers both types of services to create business balance and meet individual needs of our clients.

As a part of telemarketing outsourcing services, we also make cold calls if required after thorough understanding of the products or services of the clients. Each and every member of our telemarketing team have great communication skills, are persuasive and are aggressive their sales approach wherever required.

How do I know if I need Telemarketing lead generation services or not?

Before arriving at the decision of hiring telemarketing outsourcing services, ask yourself these questions:

  • Do I need to scale my telemarketing operations?
  • Do I need to upgrade my company’s technology?
  • Does my company have internal human resource issues?
  • Do I require more time to focus on my core business rather than the telemarketers?
  • Is there a requirement of more operational flexibility?

If your answer is ‘Yes’ to most of the above questions, then you are at the right place. IBT’s B2B and B2C telemarketing and lead generation services in Dubai addresses all the above issues with 100% success rate.

Our Call Center Outsourcing Services

Outbound Call Center For Sales:

  1. Lead Generation in Dubai
  2. Direct Sales
  3. B2C and B2B Customer Acquisition
  4. Sales Lead follow-up
  5. Appointment settings
  6. Cold Calling Campaigns
  7. Product/Service Promotion
  8. Outbound Sales
  9. Sales Verification
  10. Warm Calling/Referrals

For Customer Care

  1. Welcome Call
  2. Voice Broadcast
  3. Web chat
  4. Data validation services
  5. E-mail and Direct Mail Follow Up
  6. Subscription Renewal Services
  7. Toll free Customer Support
  8. Customer Satisfaction Survey
  9. Customer Follow Up Services
  10. Reactivation of Dormant Customer Services
  11. Service Satisfaction Follow-ups
  12. Telephonic auditing/ Quality Assurance
  13. Disaster Recovery Service

For Sales: 2. Inbound Call Center

  1. Customer Service
  2. Product Information Request Services
  3. Inbound Sales
  4. Help Desk/Technical Support Service
  5. Scheduling Sales Demos Services
  6. Real-Time Inventory Status Services
  7. Sales Lead Qualification and Closure
  8. Claims Processing Services
  9. Product Recall Management & Technical Information
  10. Cross Selling and Up Selling Services

Inbound Customer Care

  1. Inbound Web Chat
  2. Consumer Response
  3. Virtual Receptionist Services
  4. Direct Mail
  5. Email Management Services
  6. Online Customer Support Services
  7. Registration of Event Participants & Prospects
  8. Subscription Services
  9. Toll Free Response / Toll Free Services
  10. Event Scheduling Services
  11. Directory Inquiry Services
  12. Inquiry Handling
  13. IVR Services
  14. Dealer Locators and Referral Services
  15. Phone/Telephone Answering Call Center Services
  16. Charge Back Handling Services
  17. Order Taking Services

Email Support

  1. Technical and Non-Technical Support
  2. Complete Query Resolution
  3. Cross-Selling and Up-Selling Products and Services
  4. Resolution of Escalated Cases
  5. Shipment Information

Inbound Customer Management

  1. Grievance Resolution/Complaint Management
  2. Customer Loyalty Management
  3. Product or Service Information
  4. Warranty-related queries
  5. Order Management and Order Processing

Order Management Services

  1. Quoting
  2. Back Office BPO Services
  3. Finance and Accounting Outsourcing Services
  4. Customer Query Resolution
  5. Renewal of Service Contracts

Sales and Customer Acquisition

  1. Inbound B2B and B2C Sales
  2. Outbound B2B and B2C Sales
  3. Cold Calling Services
  4. Cross-Selling and Up-Selling
  5. Direct Response Call Center

Live Chat Support

  1. Live Operators and Live Web Chat
  2. Lead Generation and Lead Follow-Up
  3. Information on Products/Services
  4. Billing Support
  5. Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains

Call Center Support

  1. Telephone Answering Call Center
  2. CATI Services
  3. IVR Outsourcing Services
  4. After-Hours Call Center

Some of the key professional traits that set us apart from others:

  • 24/7/365 days dedicated telemarketing support services.
  • Help you schedule appointments on-time and initiate lead generation in Dubai.
  • Strategically plan the telemarketing design that meets your business requirements.
  • Qualified and skilled telemarketing executives team that effectively manages your marketing campaigns.


IBT’s work policy keeps us motivated throughout. Our team leaves no stone unturned to employ an amalgamation of the most advanced techniques and approaches for successful telemarketing lead generation and management. One such example of an advanced technique is- ‘B2B Tele-prospecting’, where the trained marketing professionals go on to qualify leads from the outbound, inbound marketing efforts and CRM.

Our telemarketing lead generation programs includes:

  • Obtaining the prospect’s list.
  • Designing, creating, and deployment of the campaign.
  • Customized formats of messages and telemarketing scripts.
  • In-depth lead information related to every prospect’s project and environment.
  • Regular email updates accompanied by real-time portal access.
  • Management of the ongoing program.

Advantages of IBT’s Outsourced Telemarketing Services

  • Allows you to devote undisrupted focus on your core business.
  • Quick and easy reach to your customers at the best time and day, 24/7/365 days a year.
  • Get access to the latest and best technology and stay on the cutting edge.
  • Reduces capital investments.
  • Telemarketing experts handle your project.
  • Minimizes the fixed costs.
  • Improves your sales or lead generation output.
  • Allows your company’s internal team to focus on high-impact activities other than telemarketing and lead generation.
  • Immediate access to an impressive pool of talent.

Call us today to discuss our outsourced telemarketing servicesLet's Talk!