Call centers are often viewed as a place for customers to interact and sometimes vent at a company’s trained service representatives. However, with the proper approach, they can yield far greater rewards. Call centers can be used for a business to increase their sales. Finding a great IBT Dubai call center with fully-trained representatives will […]

In order to perform the complex functions that modern IT departments are required to perform they need to use computers, servers, database management systems and cryptography. The department is made up of several System Administrators, Database Administrators and at least one Information Technology Manager. The whole group usually reports to the Chief Information Officer (CIO). […]

The Technology Infrastructure of any Company has never been more essential. Applications have not only become faster keeping up with escalating demand they have also gotten a lot smarter, with Infrastructure management services, you will be able to get assistance with planning, design, and implementation of IT strategies for your organization. These services will also […]

In the present scenario, contact centers are becoming one of the significant interfaces between organizations and their consumers. If an organization is providing greater service, it would lead to loyal and more satisfied customers and its result will be more business. On the other hand, if an organization fails to satisfy them it can reduce […]

Did you know that according to Gartner, 25% of companies closes after a serious disaster caused by IT Issues? In a modern world, big data is the core of business, so a data loss qualifies as such a serious disaster. Studies have found that lower overall cost is a popular reason for hiring an IT […]

Whenever a company faces problems with its information technology systems it needs to have had an arrangement with an IT support service company that will provide them with professional solutions that will help in reducing the costs of supporting various hardware as well as software environments across the enterprise. Whether you are running a small […]

Companies that suffer security breaches nearly always have one of these IT security problems. Is your company guilty of any of them? No Backups A shocking number of businesses are not backing up their data properly. According to market research company Clutch, 60 percent of businesses who suffer a data loss shut down within six […]

In today’s dynamic business landscape, competitive differentiation is the key to both success and sustenance. So, businesses bank on advanced technologies to help them walk the tightrope – cater to ever-changing consumer demands, control costs and improve operational efficiency without compromising on quality. In the recent past, however, there have been major changes in core […]

Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs. Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business. Therefore, an increasing number of companies are realizing that keeping these operations in-house are not always […]

Information technology is becoming more and more complex, putting increasing demands on your resources and time. It is very important that all the paradigms of the IT resources are fully integrated to deliver a smooth functioning of your organization. To maintain a smooth flow, to ensure that the systems are running correctly at peak times, […]