IT Outsourcing, Call Center Outsourcing, BPO Company in Dubai, Abu Dhabi, UAE

Improve customer experience in call centers is a hot topic on the internet and with clients. In this article, you will learn how to identify customer pain points, evaluate your options, and implement the right strategy that will improve customer experience in call centers. What are the Stages of Customer Experience in a Call Center? […]

No matter how well your company is doing, you’re only one person. There are only so many hours in a day, and there are times when you simply can’t answer phone calls or emails as quickly as you would like. If your business has been operating for more than five years and has the funds […]

Many small businesses don’t have the bandwidth or expertise to handle their own accounting, so they outsource it to a reputable firm. Not only will outsourcing save you time and money, but it can also give you peace of mind since you’ll be dealing with a IBT professional who knows what they’re doing. When selecting […]

Managing lead generation can be difficult for many businesses. If you have a limited marketing budget, it can be even more difficult to generate enough leads in order to grow your business. One way to get around this is to outsource the process of generating leads so that you don’t have to do all the […]

As a business, you need to make sure that your IT is up-to-date and protected at all times. But between managing a staff of tech experts, paying an IT consultant, or buying expensive equipment and software – the costs can be hard to manage. Outsourcing your data center is one viable option worth considering. Find […]

Why Cyber Security Is Critical For Business Cyber security is one of the most important things to consider when setting up a new business, but it can also be difficult to implement and monitor. In this article, learn how to strengthen your cyber security practices and avoid common pitfalls with helpful advice from industry’s trusted […]

One of the most common questions asked by many people is what are the benefits of cloud computing. With its ever-expanding popularity and ease of use, it’s no wonder that more and more businesses are searching for cloud solutions in Dubai and worldwide.  Whether you’re a user or an owner, it’s important to know what these […]

Your business is vital to your success and stability. How will it continue without you? Take the time to add an extra step of trust to your leadership scene – hiring a managed IT service provider like IBT Dubai. As many small businesses hit a wall at some point in their development, IBT ensures that […]

The Receptionist is a role that serves as a liaison between the office and the public, taking calls and directing them to the appropriate person. The receptionist can also be the office’s front door greeter, greeting people at their arrival. Some receptionists tend to help with administrative tasks related to billing, expense reports and other […]

If you are looking for a quick and easy way to increase efficiency and decrease costs, IT Outsourcing service companies in Dubai may hold the answer. But is it really? Introduction As businesses increasingly outsource their IT operations, it can be tempting to believe that this is a simple and easy task – after all, […]