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Enhance Your

Customer
Experience
to outsource your call center to us.
Our team is committed to providing excellent service and ensuring that your customers are happy and satisfied with their interactions with your business.

Inbound Call Center Service

Outsourcing your inbound call center services to IBT offers a cost-effective solution that allows you to focus on core business functions while ensuring exceptional customer support. Our experienced team and advanced technology ensure seamless operations and customer satisfaction.

Outbound Call Center Service

Outsourcing your outbound call center services to IBT enables you to expand your customer reach, generate leads, and increase sales with our skilled and trained team. Our personalized approach and cutting-edge technology deliver effective outbound campaigns that drive business growth and maximize ROI.

Digital CX

IBT allows you to leverage our expertise in delivering exceptional online interactions, enhancing customer satisfaction and driving brand loyalty. Our innovative solutions and tailored strategies ensure a seamless digital CX that aligns with your business objectives and delights your customers at every touch point.

Front Office

Outsourcing your front office operations to IBT provides a professional and efficient solution to handle administrative tasks, customer inquiries and appointment scheduling, allowing you to focus on core business. Our dedicated team and streamlined processes ensure a smooth front office experience, enhancing productivity and customer satisfaction.

Back Office

IBT enables you to reduce operational costs, improve efficiency and increase productivity by delegating time-consuming non-core tasks to our experienced team. Our expertise in data management, document processing and other back-office functions ensures accurate and timely completion, freeing up your valuable time and resources.

Call Center Outsourcing Packages

You can choose a Package convenient for you

Virtual Reception

Call Center Vr 1x

You are getting

  • Agents Allocation
  • Interactions Limit (500)
  • Variable Charges (AED 5)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails,  Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Basic CRM

 

Basic

Recomended

Call Center Basic 1x

You are getting

  • Agents Allocation
  • Interactions Limit(1000)
  • Variable Charges(AED 5)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails, Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Basic CRM

Standard

Call Center Standard 1x

You are getting

  • Agents Allocation
  • Interactions Limit(2000)
  • Variable Charges(AED 4)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails, Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Quality Analyst
  • Operations Manager
  • Basic CRM


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