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Upgrade to New Version of Technology Infrastructure with RIM Services

Why consider RIM services?

Companies opting for remote infrastructure management services have outgrown in recent years from various industries and of all sizes. Deploying RIM adds value to any organization’s IT systems, reduces costs, maximizes efficiencies and advances service availability.

Analysis of RIM services

  1. Backup Monitoring



Backup monitoring that falls under the service category of RIM services offers data in general safer place to store for obvious reasons of security. This has to be a regular practice for any system administrator giving complete assurance that the data is going to be safely stored in instances of any system crash down or disaster. Types of backups:



  • Complete Backup
  • Differential Backup
  • Incremental Backup
  1. Server Management

The term server management is amalgamation of two concepts- Monitoring and Maintenance of web servers.


  1. Monitoring: It comprises of keeping note of every parameter and metric that may inflict any effect on your server’s performance to its full capacity.
  2. Maintenance: To make sure that each and every hardware and software functions at its optimal capability.

Array of services covered by server management are as follows:

  • Server Setup
  • Server Monitoring
  • Security
  • Preventive Measures
  1. Storage Management

Storage management software which is a part of Remote infrastructure management services consists of various sub-categories like virtualization, security, different types of automation and provisioning and more. Some of the main elements of storage management:


  • Manage better with less data.
  • Dynamic storage tiers.
  • Plan to dedupe primary storage.
  • Plan for a capacity growth.





  1. Desktop Management

desktop-management-IBTAs the term indicates, desktop management targets the end users’ requirements with relation to mobility and flexibility when using their desktops, various applications and other data on multiple devices and platforms. Majority of the DMs are founded on a standard framework known as desktop management interface. This interface is helpful in guiding DM developers in tracking and managing desktop components. The primary functions of desktop management:

  • Configuration Management
  • Performance Management
  • Fault Management
  • Security Management
  1. Active Directory Management

Active-directory-IBTMain aim of active directory management is to automate AD’s user provisioning processes, compliant with the audits and regulations, access to every single user’s account and getting preference from a primary location. Functions of Active Directory Management:




  • Security
  • Disaster Recovery
  • Compliance and audits
  • Automation and provisioning
  • Directory consolidation
  1. Anti-Virus Management

Antivirus-Management-IBTIn remote infrastructure management, ensuring stable and reliable IT environment is an important task. To make it certain, anti-virus management addresses all issues pertaining to data virus identifications and eradicating the problem before it creates any havoc in the system. Few benefits of anti-virus management:

  • Easy set-up
  • Impactful customization
  • Reduce the resource drains
  • Control over timings
  • Stay safe from emerging and known Malware.
  1. Network Management

Network-Management-IBTThe term network management covers wide range of functions like methods, activities, procedures and the application of tools to operate administrate and maintain computer network systems. The main area of concern revolves around efficiency, reliability and capacity of data transfer channels. Types of network management services:

  • Address Management
  • Load Balancing
  • Security management
  • Traffic management
  1. Vendor Management

vendor-management-IBTThe term of vendor management pinpoints activities that go into researching and sourcing the vendors, securing quotes along with pricing, turnaround tine, capabilities and work quality, assigning jobs, etc. It needs special skills, resources and time allocation. The process of vendor management is divided into four parts, viz.

  • Identifying the business goals
  • Select the right vendors
  • Management of your suppliers
  • Meeting business goals on a consistent basis.
  1. Patch Management

Patch-Management-IBTPatch management is known as the practice of updating the software with new pieces of code information. It usually addresses vulnerabilities that could be taken advantage of by the hackers, also addresses any other issues in existing program. Though the process of patch management may sound simple, but it is a complex one with few IT organizations having excellence in it. Steps involved in a strong patch management process are:


  • Development of a patching schedule on a priority basis
  • Maintain an accurate inventory
  • Develop a testing procedure
  • Stay committed
  • Allocate ownership
  • Document inventory of the assets.
  1. MS Office Application

microsoft-office-IBTMS Office consists of vital set of applications commonly known as Office Suite designed by Microsoft with the aim to simplify and ease the execution of different office tasks.

MS Office Applications of Desktop:

  • MS Office Word
  • MS Office Excel
  • MS Office Powerpoint
  • MS Office Outlook
  • MS Office OneNote
  • MS Office Access
  1. Email Support

Email-SupportEmail support in remote infrastructure management services refers to an online communication channel between the customers and the company, where they need not present at the same time to engage in a conversation. It is useful in solving customers’ queries, complaints, challenges and any concern related to the product or service. The services covered by email support:

  • Email Services
  • Order Fulfillment
  • Verification
  • Complete Resolution of Query
  • Resolution of escalated cases
  • Handling Grievances
  • Technical Support
  • Customer Care
  1. Performance Tuning

The solutions offered by performance tuning mainly comprises of resource management and correct system-parameter settings. Here is the step-wise process of performance tuning:

  • Identifying the workload
  • Setting Objectivesperformance-tuning
  • Identification of critical resources
  • Decrease critical resource requirements
  • Changing allocation of resources
  • Repetition of the tuning steps
  • Application of additional resources.



  1. Database Administration

Database-administration-IBTDatabase administration is carried out by database administrators that contain all series of activities needed to ensure that a company’s database is available when needed. Database monitoring, database security, troubleshooting and making a blueprint for future growth are included in it. Here are few important tasks and roles of a database administrator:

  • Database tuning
  • Database security
  • Backup and recovery
  • Generating reports from queries raised.

IBT is located in Dubai and Abu Dhabi, UAE providing the best on-shore and off-shore support for Remote Infrastructure Management at a global level. We provide more than 99% of the uptime. Our RIM services are all about high-end administration, monitoring, operation and optimization of your company’s IT infrastructure.

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