Live Chat Support Outsourcing

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LIVE CHAT SUPPORT OUTSOURCING SERVICES

HIRE IBT team which acts as your customer support while your staff is away

PROFESSIONAL
EFFECTIVE
QUICK
ECONOMICAL

Most people do not have the patience of an elephant to hear from a customer service representative.

Here comes, live chat support outsourcing that helps businesses respond to their customers at any hour of the day. Smartly and in a reasonable frame of time. Your customers will be attended to in a way you always wanted to.

Retain existing customers and acquire more leads, the benefits of outsourced live chat support services are far-reaching for any business.

OUTSOURCE LIVE CHAT SUPPORT

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BENEFITS OF OUTSOURCE LIVE CHAT SUPPORT

Outsourcing live chat support is no longer an option. It is a choice companies should make to enjoy multiple benefits for their business.

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Happy Customers is Happy You

Help your customers effectively and multiply sales by 40% or more. Your customers feel heard and are happy! What more to ask for?

Shorter Wait Times

Live chat support provides instant response always. Your customers do not have to wait for more than an average of 46% to hear back from us. .

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Know Customers Better

Live chat support is more than just resolving customer queries. The data when collected and analyzed helps you know your customers better and roll out bespoke strategies

You Can Sleep Peacefully

You do not have to hire someone for a graveyard shift. Our outsourced live chat support team is available round the clock and for all time zones.

Reduced Hiring Costs

Hiring and retaining staff for 24/7 customer support is no less than a nightmare. Outsource it, and save on your talent acquisition costs.

Better than phone support

Outsourced agents can patiently manage 4-6 or more chats at the same time; something that phone support fails at. Close more support tickets in lesser time.

Do not hold back.

Outsource Live Chat Support and Improve Your Customer Satisfaction Score (CSAT).

41% of customers say ‘YAY’ to live chat over 32% of phone support

OUTSOURCE LIVE CHAT SUPPORT

LIVE CHAT SOFTWARE WE USE

Outsource Live Chat Support When

Your customer support needs are highly specialised for the in-house team.

Your business lacks the required IT infrastructure, like communication tools and software

Your business is falling short of delivering 24/7 live chat support services worldwide. .

Your business needs extra help (manpower) for product/service sales and marketing.

Your business is receiving an unexpected surge in customer calls, emails, etc.

Your business is receiving poor customer reviews/feedback online and offline.

HIRE OUTSOURCED LIVE CHAT SUPPORT AGENTS AS

Chat Operators
Customer Grievances Chat
Visitor Started Chat
Lead Generation and Follow-up Chat
Inbound Customer Support

Technical Support
Products/Services Info Chat
Order Fulfilment Chat
Billing Support
Helpdesk Support

WHY OUTSOURCE LIVE CHAT SUPPORT TO IBT??

Experience of 10+ year

Your business is in safe and reliable hands. From low to high-volume calls, our agents handle customers like a pro.

Live Chat Software

We have a suite of live chat software for your perusal like LiveAgent, Drift, HelpScout, and ClickDesk.

24/7 Live Chat Support

No question remains unanswered. We can be a 24/7/367 live chat support centre for your business.

A dedicated team of customer support professionals

We are trained to deliver excellent customer service. Professional, patient and friendly, our agents build a repo with your customers.

Flexible Pricing & Plans

Outsource customer service partially ( like for a few hours or months) or completely, we charge reasonably. No hidden costs or extra charges.

100% Information Security

IBT is an ISO/IEC 27001:2013 certified live chat support outsourcing company that adheres to the highest level of data security.

INDUSTRIES WE SERVE

More than just a Live Chat Support Outsourcing Company

Poor customer experience can do a lot more damage than you can imagine.

IBT extends its support beyond live chat agents. We can reply to emails too! Our chat and email support outsourcing services

work beyond your business hours.

Professional and personalised email support services
Accurate and error-free email replies.
Fast and accurate replies.
Available 24x7x365 days

From a startup receiving a handful of emails to large businesses bombarded with bulk emails, we take off the exhausting work of your to-do list. Outsource the job to us and you can rest assured that your customer emails will never be unanswered

Outsource Chat + Email Support

Frequently Asked Questions

How does live chat work?

Live chat is basically a communication software that connects customers with a company’s representative ( usually customer support staff ) online. It is generally implemented on selected pages of the website so that customers can receive instant answers to their questions.

A highly effective and efficient alternative to phone and email support. Live chat support offers a multitude of benefits to businesses, small to big.

How live chat support helps businesses?

Live chat has been a welcoming change for most businesses. When outsourced, live chat support helps in many ways:

Improves the response time of replying to customers
Improves the average problem resolution time
Improves customer experience and sales of products/services
Improves customer engagement and satisfaction rate
Improves brand awareness and loyalty and more.
Reduces customer average waiting time
Reduces customer complaints and grievances
Reduces the number of missed chats
Reduces the time and cost invested in hiring and training an in-house customer support team
Reduces the burden of customer relationship management

How many chats can your agent answer?

We are not new to live chat support outsourcing services. Our experienced agents can simultaneously respond to 4-6 chats.

Do you have live chat software or do I need to provide it?

We are open to both options. We can use your existing live chat software or use the ones we have. There is no extra cost charged for software deployment or integration.

How Much Does it Cost to Outsource Live Chat Support?

Share your outsourcing needs and we will calculate the best estimate for the job.

GET IN TOUCH!

Thank you for your interest in IBT. Please contact us using the information below.

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