Be Proactive, Don't be reactive!

 

Today’s customers demands instantaneous, professional and reliable experience. Businesses are competing to come up with unmatchable experience for global and domestic customers.

 
 
 

Experience

 

We have over 10 years of contact center experience. With a solid and proven methodology, IBT has worked to deliver contact center solutions that make business sense while integrating the latest leading industry products and technologies.

Professionalism

 

Our specialists have helped contact centers leverage intelligent routing, an approach that facilitates first call resolution. IBT also possesses know-how and a successful track record in implementing multi-site, multimedia, and IP contact centers that leverage best-of-breed tools to maximize customer satisfaction and retention.

Diversity

 

Over the years, IBT has worked with a wide range of customers, such as utility companies, insurance firms, financial institutions, government agencies, telecommunications companies and call center outsourcers. Regardless of the industry, IBT has embraced and successfully implemented many technological innovations for numerous clients.

2027
 
Improve Your Business with Call Center Technology

 

In today’s professional world, customers want immediate response and timely results. Oftentimes, it is difficult to keep up with the demand being placed. Small companies can become especially frustrated because they do not employ enough workers to perform the company’s tasks and interact with the customers at the same time. Fortunately, there is a solution. Companies can develop or outsource a call center, or a centralized place where all of the calls to a company are handled.

 
IBT Contact Center & CTI offering leverages rich Contact Center, CTI and CRM experience. IBT offers consulting and implementation services in the Contact  Center space and enables its clients to achieve increased operational efficiency, higher cost savings, better quality of service and improved customer satisfaction.

Typical integration services include

 
  • Analysis
  • Project management
  • Systems and architecture design
  • Deployment planning
  • Integration across multiple platforms (PBX, Network)
  • Integration with back-end databases and CRM
  • ASR (Automatic Speech Recognition) and Voice applications
  • IVR integration
  • Complete CTI integration
  • Knowledge transfer
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