Network Telecom Management Outsource
NETWORK & TELECOM MANAGEMENT OUTSOURCING SERVICES IN DUBAI
Computing business and technology demands is a constant challenge. You need to augment operations by reducing costs, risks, or heightening customer experience. Putting up with technology progression, and hiring and retaining the best skills and expertise is just as difficult.
In addition, modern trends are altering the playing field; all of which are reshaping your ability to deliver on the bottom line, overcome risk, win customers, and build revenue.
IBT sees the network as the platform for all your business operations and communications. It should render a persuasive point of differentiation through availability, adaptability, scalability, performance, and security.
ELEMENTS OF OUR HIGH-PERFORMANCE MANAGED NETWORK
RELIABLE, PURPOSE-BUILT NETWORK
We remit the solid network performance in the industry by advancing in the soundest available network infrastructure and controlling multiple gigabytes of provisioned bandwidth capacity. Our premium network is applied exclusively to hosting and is strengthened with multiple layers of redundancy and security.
EXCELLENT NETWORK SCALABILITY
Around the clock and the world, IBT delivers the stable network performance in the market. We are the IT managed services partner with a core network associated with every Tier 1 backbone provider. We also directly peer with multiple networks in various global locations that considerably enhance our network performance.
INTELLIGENT NETWORK SECURITY
At IBT, all of our systems are devised to control a quality of duty by prioritizing packets to maintain an order of priority. Each network device is outfitted to filter out DDoS attacks. We employ intelligent, multi-layer access control to safeguard the network from the impact of attacks while lessening the risk of negligently discarding genuine traffic.
EXPRESS, MORE INTELLIGENT ROUTING
Though most providers use Border Gateway Protocol (BGP), the usual implementation of BGP does not take performance into consideration when routing traffic. We take a more rational approach, using dynamically controlled BGP to present farsighted, fail-safe routing, guarantee uptime and deliver unhindered performance.
OUR CONNECTIVITY PRODUCTS
We cater our customers with remote, enterprise-wide network management and monitoring. We take full accountability for your day-to-day network transactions and maintenance, unloading your internal IT resources to direct on core business initiatives.
OUR SUPPORT STRUCTURE
Once infrastructure or applications are in use and functional, IBT can provide second, third and fourth line support across a broad range of technologies and services. Our full range of skills means that our operational support strategy can draw on a shared resource pool with thorough knowledge- an aptitude which most of our customers would struggle to find.
SECOND LINE:
- Original fault analysis and resolution of Incidents/Service Requests (Triage) where feasible
- Inquiry and resolution of all client Application/IT Infrastructure/IT Network incidents/service requests
- Distribution of Incidents/Service Requests to appropriate 3rd Line Support resolving agency if needed
- Lifecycle Management
THIRD LINE
- Inquiry and resolution of Incidents/Service Requests against accepted SLA targets.
- Configuration and Support of client Pre Production application environments, where relevant
- Management and implementation of application/IT Environment service patches
- Operational Acceptance trial of application/IT Environment Service Patches
- Operational Acceptance Testing and deployment of proposed and accepted application operative releases for COTSs and Legacy home-grown applications.
- Monitoring of in scope application capability
FOURTH LINE
- Administration of Vendor/ IT Supplier Investigation and resolution of Incidents/Service Requests against accepted SLA targets.
- Vendor/IT Supplier development and analysis of Service Patches as needed to provide a lasting fix for reported incidents or known product insufficiencies.
Our intelligent, fully-redundant network infrastructure and advanced routing technology deliver unprecedented speed, dependability, and practically unlimited scalability. For you, this means the enhanced agility required staying competitive, and the constant maximum uptime to remain productive.
IBT builds in 100% availability through multiple redundant network connections and a redundant router and switch configuration. This exclusive arrangement has helped us accrue a 100% uptime record over the past years.
GLOBAL & REGIONAL BRANDS THAT TRUST IBT
