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Contact Center Solutions & Services in Dubai & Abu Dhabi, UAE

 

Maximize your Customer Experience Investment with a Contact Center as a Service (CCaaS)

 

With our deep domain expertise and highly skilled and experienced customer service outsourcing professionals, and strong focus on operational excellence, IBT Contact will recruit, hire, train and manage your team of customer service outsourcing agents and strengthen your contact center operations.

Benefits of a Contact Center Solutions

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Improved Customer Experience:

Customer service can be a significant differentiator for your business, and your contact center is often the primary channel for most of the interactions your customers have with your company. Through a contact center, there are several ways you can ensure an excellent experience. For example, customers can take advantage of the self-service capabilities provided by your contact center in order to quickly perform common tasks. Contact centers can ensure customers are connected to the most suitable agent to resolve their problem faster. In addition, since the contact center supports multiple types of communication, customers can interact through the channel of their choice.

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Greater Efficiency:

Since contact centers are a central point of customer communications, they can improve your business productivity when responding to numerous customer requests. Contact centers can provide your organization the ability to scale staff in response to customer inquiries, and automatically route requests to the most appropriate resource with real-time updates, allowing agents to respond quickly and efficiently.

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Enhanced Insight and Visibility:

Your contact center brings together customer interactions from across all communication channels. The data gathered from these interactions provides valuable insights that can help inform important business decisions. This information can help with product design, quality issues, and identifying patterns and problem areas across your customer’s journey of engagement with your company.

Contact Center Services

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Service Capabilities

  • Tier 1-2-3 Technical Support
  • Help Desk
  • Healthcare Services
  • Financial Services
  • Automobile Services & Much More
  • Qualtiy Assurance
  • Customized Training

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Inbound Services

  • Customer service and support calls
  • Overflow and after-hours coverage
  • Inbound sales, cross-sell/up-sell
  • Email, Web and Click to Chat Services

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Outbound Services

  • Lead generation
  • Appointment setting
  • Event Registration/RSVP calls
  • Business and consumer telephone surveys
  • Market Research
  • Database, compilation, mining and updating

We will adapt our operation to meet your unique business process requirements as well as your corporate culture. Your dedicated operating team will become a seamless extension of your organization.

Connect your Customers TodayLet's Talk!
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