Be Proactive, Don't be reactive!
Today’s customers demands instantaneous, professional and reliable experience. Businesses are competing to come up with unmatchable experience for global and domestic customers.
We have over 10 years of contact center experience. With a solid and proven methodology, IBT has worked to deliver contact center solutions that make business sense while integrating the latest leading industry products and technologies.
Our specialists have helped contact centers leverage intelligent routing, an approach that facilitates first call resolution. IBT also possesses know-how and a successful track record in implementing multi-site, multimedia, and IP contact centers that leverage best-of-breed tools to maximize customer satisfaction and retention.
Over the years, IBT has worked with a wide range of customers, such as utility companies, insurance firms, financial institutions, government agencies, telecommunications companies and call center outsourcers. Regardless of the industry, IBT has embraced and successfully implemented many technological innovations for numerous clients.
In today’s professional world, customers want immediate response and timely results. Oftentimes, it is difficult to keep up with the demand being placed. Small companies can become especially frustrated because they do not employ enough workers to perform the company’s tasks and interact with the customers at the same time. Fortunately, there is a solution. Companies can develop or outsource a call center, or a centralized place where all of the calls to a company are handled.
Typical integration services include
- Project management
- Systems and architecture design
- Deployment planning
- Integration across multiple platforms (PBX, Network)
- Integration with back-end databases and CRM
- ASR (Automatic Speech Recognition) and Voice applications
- IVR integration
- Complete CTI integration
- Knowledge transfer