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Contact-Center-Blog21022019

How Contact Center Solutions Ensure the Success Rate of a Business?

In the present scenario, contact centers are becoming one of the significant interfaces between organizations and their consumers. If an organization is providing greater service, it would lead to loyal and more satisfied customers and its result will be more business. On the other hand, if an organization fails to satisfy them it can reduce the prospective for producing more business and to the worst it can cause consumers to go elsewhere.

With IBT to enhance sales challenges and improve market share, our contact center solutions are incorporated with modern marketing tools. Today, offering World-class customer relationship management services, IBT contact center solution the buzzword for success.

Contact Center Solutions an Organization Gets Many Advantages:

Network Administration Scalability:

Under these solutions, it is easy to regulate network pattern by adding or extending the telephonic or internet lines on the demand of an organization.

No Geographic Limits:

Another benefit from these solutions is that an organization can set their contact center in any part of the world.

Flexibility:

These solutions provides universal services which suits the user configuration & also provides appropriate bandwidth.

Bandwidth Efficiency:

Due to these solutions, call can increase their bandwidth efficiency as there are many terminals sharing the same connection with that network.

The main aim of IBT contact center solutions is to offer new business strategy that puts customers at the heart of business operations. Therefore, our agent looking out for a solution that features generation of lead, one call resolution, good relation between customers and round the clock customer care. An increasing number of businesses are starting to take advantage of this new paradigm by re-positioning their contact center from a pure cost-driven configuration to a profit engine contact center model. Accordingly, they are seeking to build their brands and aggressively compete by providing an enhanced service or differentiated types of services. Behind this development is a marketing driven agenda that recognizes the lifetime value of customers.

Since reducing costs is always a top priority, companies are increasingly electing to outsource their Contact Center operations. An outsourced Contact Center Solutions in Dubai is able to generate cost savings in numerous ways: For example, the idle time agents spend waiting for incoming calls is used to respond to email, perform web chat or even make outbound calls. As a result, contact center agents are busier (i.e. more occupied) overall. Contact Center capabilities such as skills-based routing, workforce management software and self-servicing applications also produce major cost savings.

What are the Benefits of Predictive Behavioral Routing?

Predictive behavioral routing brings numerous benefits to the contact center and your business. When customers enjoy meaningful conversations with agents that lead to faster outcomes, higher satisfaction scores are a natural result. This can further lead to the optimization of other contact center KPIs, such as improved first contact resolution and reduced average handling times. When it comes to sales, every business knows that a customer’s comfort during a conversation is essential.

IBT continues to transform the customer experience with its advanced implementation of artificial intelligence. By continuing to improve and perfect its machine-learning algorithm, IBT ensures that customers are given the most optimal experience every time they interact with an agent. With AI-powered Predictive Behavioral Routing, customers and agents are paired effortlessly to engage in exceptional conversations that lead to greater customer satisfaction.

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