Your outsourced customer service solution should elevate your customers’ experience and represent your brand values. The IBT Platform facilitates both.
IBT is passionate about providing amazing customer experiences because we believe providing incredible customer experiences is both rewarding and fun! We’ll help you delight your customers doing both voice and non-voice 24/7 customer service.
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Superior Quality Interactions
IBT Platform redefines outsourced customer service. By breaking the mold and architecting a platform solution that connects businesses to a network of micro contact centers that span geographies and specialized skillsets, IBT provides a path for companies to achieve customer service performance levels previously unattainable through the use of traditional vendors.
The IBT Platform enables the most scalable customer service from an outsourcing partner. Flex your contact center capabilities 40% in hours, 250% in days. Additionally, the IBT Platform is the ideal uber-flexible overflow solution or urgent service for unexpected spikes in inbound call center requests.
Lower Total Cost
IBT provides businesses a way to drives material cost efficiencies. Our customers typically achieve >25% reduction in total cost of call center services.
Arise uses a tiered approach to security to ensure outsourced customer service risk is minimized. Arise’s Security Team studies security best practices, compliance standards, and regulatory requirements.
Why Should You Select IBT Customer Outsourcing Services?
Through a collaborative approach and customer-driven focus, the experienced teams of professionals in our company drive instant impact to accomplish targeted results.
- We have a proven track record of outstanding support in the field of technical help desk
- We deliver optimal lead generation, B2B call center service, customer survey and telemarketing services
- We have been resolving typical customer queries by rendering instant response
- We have successfully accomplished result-driven customer insights and experiences
- We have a high performing team of certified contact center executives & marketing professionals on-board
- We render unmatched outsourced customer support services 24×7 via a state-of-the-art corporate call center