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VIRTUAL RECEPTION
Per Month
BASIC
Recommended
Recommended
Per Month
STANDARD
Per Month
ENTERPRISE
Per Month
PREMIUM
Per Month
VIRTUAL RECEPTION
Per Month
BASIC
Recommended
Recommended
Per Month
STANDARD
Per Month
ENTERPRISE
Per Month
PREMIUM
Per Month
| Services | VIRTUAL RECEPTION 1250 AED Month | BASIC 3500 AED Month | STANDARD 5500 AED Month | ENTERPRISE 8000 AED Month | PREMIUM 11750 AED Month |
|---|---|---|---|---|---|
| Agents Allocation | Shared | Shared | Shared | Shared | Shared |
| Interactions Limit | 250 | 1000 | 2000 | 3000 | 5000 |
| Variable Charges | AED 5 | AED 5 | AED 4 | AED 3 | AED 2 |
| Language Support | English Arabic | English Arabic | English Arabic | English Arabic | English Arabic |
| Type of Interactions Calls, Emails, Chat, WhatsApp | Included | Included | Included | Included | Included |
| Reporting Frequency | Daily | Daily | Daily | Daily | Daily |
| Call To Action, Call Forwarding | Client | Client | Client | Client | Client |
| Call Recording | 100% | 100% | 100% | 100% | 100% |
| Access to Call Recording | As & When Requested | As & When Requested | As & When Requested | As & When Requested | As & When Requested |
| SLA | 80:20 | 80:20 | 80:20 | 80:20 | 80:20 |
| UAE Landline Number | 1 | 1 | 1 | 1 | 1 |
| Team Lead | Shared | Shared | Shared | Shared | Shared |
| Quality Analyst | Shared | Shared | Shared | Shared | Shared |
| Operations Manager | Shared | Shared | Shared | Shared | Shared |
| Basic CRM | Included | Included | Included | Included | Included |
| Basic IVR | N/A | N/A | N/A | Yes | Yes |
GLOBAL & REGIONAL BRANDS THAT TRUST IBT
