Live Chat Support Outsourcing
LIVE CHAT SUPPORT OUTSOURCING SERVICES
- PROFESSIONAL
- EFFECTIVE
- QUICK
- ECONOMICAL
Most people do not have the patience of an elephant to hear from a customer service representative.
Here comes, live chat support outsourcing that helps businesses respond to their customers at any hour of the day. Smartly and in a reasonable frame of time. Your customers will be attended to in a way you always wanted to.
Retain existing customers and acquire more leads, the benefits of outsourced live chat support services are far-reaching for any business.
BENEFITS OF OUTSOURCE LIVE CHAT SUPPORT
Outsourcing live chat support is no longer an option. It is a choice companies should make to enjoy multiple benefits for their business.
Outsource Live Chat Support and Improve Your Customer Satisfaction Score (CSAT).
41% of customers say ‘YAY’ to live chat over 32% of phone support
LIVE CHAT SOFTWARE WE USE
Outsource Live Chat Support When
Your business lacks the required IT infrastructure, like communication tools and software
Your business is falling short of delivering 24/7 live chat support services worldwide. .
HIRE OUTSOURCED LIVE CHAT SUPPORT AGENTS AS
- Chat Operators
- Customer Grievances Chat
- Visitor Started Chat
- Lead Generation and Follow-up Chat
- Inbound Customer Support
- Technical Support
- Products/Services Info Chat
- Order Fulfilment Chat
- Billing Support
- Helpdesk Support
WHY OUTSOURCE LIVE CHAT SUPPORT TO IBT??
INDUSTRIES WE SERVE
More than just a Live Chat Support Outsourcing Company
Poor customer experience can do a lot more damage than you can imagine.
IBT extends its support beyond live chat agents. We can reply to emails too! Our chat and email support outsourcing services
work beyond your business hours.
- Professional and personalised email support services
- Accurate and error-free email replies.
- Fast and accurate replies.
- Available 24x7x365 days
From a startup receiving a handful of emails to large businesses bombarded with bulk emails, we take off the exhausting work of your to-do list. Outsource the job to us and you can rest assured that your customer emails will never be unanswered
Frequently Asked Questions
A highly effective and efficient alternative to phone and email support. Live chat support offers a multitude of benefits to businesses, small to big.
- Improves the response time of replying to customers
- Improves the average problem resolution time
- Improves customer experience and sales of products/services
- Improves customer engagement and satisfaction rate
- Improves brand awareness and loyalty and more.
- Reduces customer average waiting time
- Reduces customer complaints and grievances
- Reduces the number of missed chats
- Reduces the time and cost invested in hiring and training an in-house customer support team
- Reduces the burden of customer relationship management
How Much Does it Cost to Outsource Live Chat Support?
Share your outsourcing needs and we will calculate the best estimate for the job.
GET IN TOUCH!
Thank you for your interest in IBT. Please contact us using the information below.