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IT Outsourcing Packages

You can choose a Package convenient for you

Basic

It Outsourcing Basic 1x

You are getting

  • All IT Devices
  • Remote Support
  • Call Support
  • On-site Support x 4
  • Normal Priority Support
  • Critical Priority Support
  • Remote Response Time
  • Basic WebsiteManagement (Edits Only)

Standard

Recomended

It Outsourcing Standard 1x

You are getting

  • All IT Devices
  • Remote Support
  • Call Support
  • On-site Support x 12
  • Normal Priority Support
  • Critical Priority Support
  • Remote Response Time
  • Monthly Reporting
  • IT Audit & Recommendations x 1
  • Preventive Maintenance x 2
  • IT Infrastructure Documentation
  • Backup Management
  • Information Security Attack Prevention Recommendations
  • On-site Response Time
  • Basic Website Management            (Edits Only)

Enterprise

It Outsourcing Enterprise 1x

You are getting

  • All IT Devices
  • Remote Support
  • Call Support
  • On-site Support (Unlimited)
  • Normal Priority Support
  • Critical Priority Support
  • Remote Response Time
  • Monthly Reporting
  • IT Audit & Recommendations x 2
  • Preventive Maintenance x 4
  • IT Infrastructure Documentation
  • Backup Management
  • Information Security Attack Prevention Recommendations
  • On-site Response Time
  • Basic Website Management           (Edits Only)

Call Center Outsourcing Packages

You can choose a Package convenient for you

Virtual Reception

Call Center Vr 1x

You are getting

  • Agents Allocation
  • Interactions Limit (500)
  • Variable Charges (AED 5)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails,  Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Basic CRM

 

Basic

Recomended

Call Center Basic 1x

You are getting

  • Agents Allocation
  • Interactions Limit(1000)
  • Variable Charges(AED 5)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails, Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Basic CRM

Standard

Call Center Standard 1x

You are getting

  • Agents Allocation
  • Interactions Limit (2000)
  • Variable Charges (AED 4)
  • Multilingual Language Support
  • Type of Interactions Calls, Emails, Chat, WhatsApp
  • Reporting Frequency
  • Call To Action, Call Forwarding
  • SLA
  • UAE Landline Number
  • Team Lead
  • Quality Analyst
  • Operations Manager
  • Basic CRM


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