Our SLA timers rely on the priority of your problem or request. When you raise a ticket with us, we make an evaluation based on the data you have provided us.

We inform you the priority we have specified, but are happy to take extenuating conditions into account if you deem we’ve got it wrong.

Roughly, this is how many people are disturbed by the incident, e.g.

Again, roughly, this recounts to how disruptive the incident is, e.g.

We strive to be flexible and recognize that seldom there are extenuating conditions; perhaps the problem affects your clients, or key staff is having issues with a decisive project with an approaching deadline.

Our engineers can override our conventional priority assessment when there is a good basis and if you have made us informed of it.

Are you thinking to migrate your storage arrangement that has reached vendor end of life but you require more time? With Multivendor Support, we can help keep your arrangement running at peak performance when you require extra time to plot your migration.

IBT global consultants present post-warranty support for your third-party systems, including hardware maintenance, parts replacement and software support.

As expertise and resources become rarer and increasingly harder to replace, IT units across the globe are looking at innovative ways to cope with resource captivity and the ever-changing needs of their businesses.

IBT is dedicated to supporting you overcome these barriers by providing access to our global supply of specialists to help augment your existing resources. With our Services Account Manager (SAM) resource option, you get a dedicated specialist to manage installation and control support issues that may arise. As a proponent, the SAM will break down roadblocks and promote transparency.

Ensuring that your data is protected is one of the most complex challenges your company suffers today. IBT offers Data Security, a suite of services that covers Data and Media Eradication and Media Retention. Have the peace of mind you’re worthy of as you shield your important data and make sensitive information tight on hard disk drives.

Performance issues can critically affect your processes if they aren’t detached and diagnosed quickly. Take a proactive approach to recognizing potential issues with Standard Reporting. You get customized reports produced remotely, including static reports, web-based access, and remote installation.

With this valuable insight into your IT works, you can explore ways to lessen the time and resources required for management and monitoring.

Our customers are at the core of everything we do at IBT. Delivering the seasoned support you need to be victorious is our most mattering objective.

Eliminate barriers to your progress with skilled technical assistance and personalized guidance.