When it comes to delivering the appropriate level of Support for your end-user and infrastructure devices, significant investment in resources, personnel and training is the order of the day. Add to that the fact that as technology advances, you continually need to reinvest capital to keep pace with your competitors. But without proper support, your business efficiency and employee productivity will certainly take a knock â€¦ and you’ll increase the probability of extended downtime.
IBT IT Help Desk delivers the following services
- Service Desk function
- Technical Management Function
- IT Operations Management Function
- Applications Management Function
IBT help desk processes are based on ITIL 2012 edition best practices, which allow troubleshooting IT service requests faster and more efficiently. First, the service strategy is designed to ensure the services meet business needs. Then, the services are designed, moved into production and operated. The ongoing management of services is accompanied by the continual service improvement process.
The IBT’s process of recruiting, interviewing, and selecting the best employees is well established and efficient. During the service team formation, customers suggestions and preferences are one of the important factors taken into account.